jeebzz Privacy Policy —
Your information is safe with us

1 Types and Scope of Information Collected

jeebzz collects various types of information from you. This information comes primarily from two sources: (a) information you provide directly, and (b) information collected automatically while you use the platform.

1.1 Information You Provide

• Information provided at registration: name, email address, date of birth, mobile number, and residential address.
• Documents provided for identity verification (KYC): copies of your National ID (NID), passport, or driving licence.
• Financial transaction information: relevant details of your bKash, Nagad, Rocket, or Upay account.
• Details of your messages and complaints when contacting customer support.
• Information from surveys or feedback forms you fill in voluntarily.

1.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• Pages you visit on the platform, time spent, and navigation path.
• Device identifier (Device ID) and approximate location information.
• Information collected through cookies and similar tracking technologies (see Section 6 for details).

2 Purposes for Using Your Information

jeebzz uses your personal information only for the following legitimate purposes. It is not used for any other purpose without your consent.

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming services, bonuses, promotions, and other benefits.
• Financial transactions: To process deposits, withdrawals, and other payments.
• Security and fraud prevention: To detect and prevent unauthorised access and fraudulent activity.
• Legal compliance: To meet applicable legal obligations and follow regulatory authority guidelines.
• Customer support: To respond to your questions, complaints, and requests.
• Service improvement: To analyse and improve the performance of the platform.
• Marketing communications: To send you relevant offers and updates with your permission (you may unsubscribe at any time).

3 Disclosure and Sharing with Third Parties

jeebzz does not sell or rent your personal information to third parties. However, information may be disclosed in the following limited circumstances:

3.1 Service Provider Partners

Third-party service providers engaged to run our operations — such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game providers — receive only the information necessary to perform the specific service and operate under confidentiality agreements.

3.2 Disclosure for Legal Reasons

Information may be disclosed to comply with a court order, a lawful request from a government authority, or a legal obligation. In such cases, only the information specifically requested is provided.

3.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in a timely manner before any such change takes place.

3.4 With Your Consent

For any purpose other than those listed above, your explicit consent will be obtained before sharing your information.

4 Data Security Measures

jeebzz has put in place industry-standard technical and organisational measures to protect your personal information.

• SSL encryption: All data transmitted on the platform is protected by SSL (Secure Socket Layer) encryption.
• Secure servers: Data is stored in secure data centres with strict access controls in place.
• Access controls: Only authorised personnel may access user data, and they are bound by confidentiality obligations.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor authentication: An option is provided to enable an additional layer of security when logging into your account.
• Incident response plan: A dedicated plan is in place to respond quickly to any data breach.

It should be acknowledged, however, that complete security on the internet cannot be guaranteed. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

5 Your Rights

As a user of the jeebzz platform, you have the following rights regarding your personal information:

• Right of access: The right to request information about what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of certain data where there is no legal obligation to retain it (the "right to be forgotten").
• Right to restrict processing: The right to request that processing of your data be restricted in certain circumstances.
• Right to object: The right to object to the processing of your data for direct marketing purposes.
• Right to portability: The right to receive a copy of your data in a machine-readable format.
• Right to withdraw consent: The right to withdraw at any time from any processing carried out on the basis of your consent.

To exercise any of these rights, email [email protected] or contact us via 24/7 live chat. We are committed to responding within 30 days of receiving your request.

6 Cookie Policy

jeebzz uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: These ensure the core functionality of the platform — without them the site will not work properly.
• Functional cookies: These remember your preferences and settings so you do not have to log in each time.
• Analytics cookies: These collect usage statistics for the platform, which are used to improve the quality of the service.

6.2 Cookie Controls

You can delete cookies or stop new cookies from being saved through your browser settings. However, doing so may mean that some features of the platform do not work correctly.

7 Children's Privacy Protection

The jeebzz platform is intended entirely for adults and provides services only to those aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21.

If we are informed that information from a minor has been collected, we will immediately close that account and permanently delete the associated data.

8 Data Retention and International Transfers

Your data is stored on secure servers. In some cases, for payment processing or technical operations, your data may be transferred to servers outside Bangladesh. In such cases we ensure that the data protection standards are consistent with this Policy and that appropriate agreements and safeguards are in place.

The retention period varies depending on the type of data (see the table in Section 1). Data is not retained beyond the period required to meet applicable legal obligations.

9 Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. For significant changes, users will be notified in the following ways:

• A notice will be displayed on the website.
• Details of the amendment will be sent to your registered email address.
• The "Last updated" date at the top of the page will be changed.

If you continue to use the platform after a revised Policy has been published, you are considered to have consented to the updated Policy. We recommend reading the Policy again after each change.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways: